The consumer bears the direct costs of returning the product. The risk and the burden of proof for the correct and timely use of the right of withdrawal lies with the consumer.ĥ. The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.Ĥ. In any case, the consumer has complied with the return period if he sends the return product before the period of 14 days has expired.ģ. This is not necessary if the trader has offered to collect the product himself. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product or hand it over to (an authorized representative of) the trader. If the consumer makes use of his right of withdrawal, he will notify us within the reflection period using the 'model form' or in another unambiguous manner to the company with whom the distance contract has been concluded.Ģ. Use of the right of withdrawal by the consumer and costs thereofġ. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. The recommend that you insure the package, as you are personally responsible for the return shipment. Always ask for proof/receipt of return shipment (or track & trace number) and keep it.Frank the package sufficiently and send it to us.Fill in the return form (or provide the necessary information stated on the form) and send it by e-mail or add it to your package you want to return.If the product meets the conditions for return (see also 'right of withdrawal'), you must follow the procedure below: The costs of returning are for your own account, you must therefore take care of franking the package yourself. The General Terms and Conditions apply to the delivered products, these are here to read. Unfortunately, we cannot take back items that have already been opened or used. When returning, keep in mind that cosmetic items can only be returned in unopened packaging for hygienic reasons. It is not possible to hand off the package yourself at. If you regret your purchase, let us know within 14 days after you have received or picked up your order (by post or email). Unfortunately this is not always possible and if the order has already been delivered, we cannot do anything anymore unfortunately. If the order has already been shipped, we will try to contact the delivery person to collect your order or have it shipped to the correct address. If you accidentally made a mistake when entering the shipping address, please contact us as soon as possible.
Dutch time) or by email : a wrong delivery address? It may happen that a package has not arrived or has been lost, please contact us directly by phone +31(0)681-791215 (Monday to Friday from 10 a.m. If the product you ordered is not in stock and the delivery time is longer than mentioned, we will contact you. If you are late and your order has already been returned to, we have to charge extra shipping costs for resending your order. You are responsible for picking up your order on time at a PostNL point or DHL Service Point. * Terms may differ per country or may change in the meanwhile by the delivery company.
Then you have 1 or 2 weeks* to pick up your package, otherwise it will be returned to us. Do not forget to bring a valid ID when you pick up the package.
The address is on the message that the delivery person has left for you. If the order cannot be delivered for the second time, DHL will take your order to a ServicePoint. Do not forget to bring a valid ID when you pick up the package.ĭHL: If you are not at home the first time of delivery, DHL will offer your order again the next working day. The address is on the message that the delivery person has left for you. Then you have 1 week* to pick up your package, otherwise it will be returned. PostNL: Your order will be delivered to a neighbor or a PostNL point in the area. With the Tracking number you can follow the status of your order on the PostNL website: DHL: and Nobody home?
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